IVETA CHADIMOVA

• Handling customer inquiries, offering friendly and efficient service, and resolving complaints or issues.
• Preparing and presenting a range of food and drink items to company standards.
• Operating tills, processing payments, and balancing cash registers.
• Working closely with other café staff and managers to ensure smooth operations.
• Understanding food hygiene, safety protocols, and maintaining a clean working environment.
• Efficiently managing tasks in a fast-paced setting, prioritizing during busy periods.
• Monitoring and restocking inventory, ensuring the café has sufficient supplies.
• Effectively communicating with customers and team members, both verbally and non-verbally.
• Handling unexpected situations, such as equipment breakdowns or customer requests, calmly and efficiently.
• Managing various tasks simultaneously, from serving customers to cleaning and restocking.
• Offering product recommendations or promotions to encourage additional sales.
• Adjusting to different roles and duties, especially during peak hours or understaffed periods.
• Ensuring the accuracy of orders and maintaining high standards of cleanliness and service.
• Managing difficult customers or situations diplomatically.
• Learning about the café menu, including allergens, ingredients, and preparation methods.

• Customer service
• Food and beverage preparation
• Cash handling and till operations
• Teamwork and collaboration
• Health and safety knowledge
• Time management
• Stock management
• Communication skills
• Problem-solving
• Upselling and sales techniques
• Adaptability and flexibility
• Attention to detail
• Conflict resolution
• Product knowledge
• Level 2 Food Hygiene

• Developed and implemented strategic business plans and KPIs to optimize service offerings, contributing to successful client acquisition and retention.
• Managed client relationships as the primary point of contact, ensuring excellent service delivery and fostering long-term partnerships.
• Led marketing initiatives, boosting service awareness through targeted campaigns and communication strategies.
• Oversaw end-to-end project management for digital marketing and translation projects, ensuring timely and high-quality service delivery.
• Delivered financial reporting, project updates, and managed invoicing and contract negotiations.
• • Specialized in translating complex technical and legal documents, ensuring clear, actionable translations for diverse industries.

1. Digital Marketing Skills
• SEO (Search Engine Optimization)
• Social media marketing
• Content marketing
• Email marketing
• Pay-Per-Click (PPC) Advertising
• Data analysis and metrics tracking using Google Analytics
• Copywriting and persuasive writing




2. Technical and Software Skills
• WordPress CMS (Content Management Systems)
• SDL, MemoQ, CAT Language Tools
• HubSpot, Mailchimp marketing automation tools
• Graphic design using Canva and Adobe Express
• Flexibility

• Conducted A/B testing to compare the performance of Large Language Models (LLMs) and Machine Translation (MT) engines, optimizing model outputs for improved accuracy.
• Applied Supervised Fine-Tuning (SFT) to enhance machine translation models, tailoring their performance to specific language pairs and contexts.
• Incorporated Reinforcement Learning from Human Feedback (RLHF), refining model predictions through human corrections to continuously improve translation quality.
• Worked with Google Cloud Speech-to-Text API for real-time voice-to-text transcription and translation tasks, significantly improving transcription accuracy.
• Contributed to multilingual SEO projects, improving search engine results through optimized translations and better language model performance.

2. Language Services Skills
• Translation
• Transcription
• Proofreading and editing
• Localization
• Interpretation
• Terminology management
• Large Language Models
• Machine Translation
• Supervised Fine-Tuning
• Reinforcement Learning from Human Feedback
• Google Cloud Speech-toText API


2. Business and Freelancing Skills
• Client acquisition and retention
• Project management
• Invoicing and accounting
• Self-motivation and discipline
• Time management
• Pricing strategy

As a Business Editor at BIZ Magazine, I was responsible for researching and profiling successful business leaders and companies.
My role involved identifying influential entrepreneurs and CEOs across various industries, reaching out to them to schedule interviews, and gathering key insights into their business strategies and journeys to success.

Key responsibilities included:
• Conducting in-depth research on prominent business figures and high-performing companies.
• Establishing professional contact with business owners, CEOs, and key executives to secure interviews.
• Leading and conducting comprehensive interviews, focusing on personal stories, challenges, growth strategies, and success milestones.
• Writing and editing engaging articles and features for the magazine, highlighting leadership insights and business achievements.
• Collaborating with the editorial and design teams to ensure content met the magazine's high standards of quality and storytelling.
• Keeping up to date with current business trends and market developments to maintain relevant and informative content.

1. Research and Analytical Skills
• In-depth research
• Critical thinking


2. Communication and Interpersonal Skills
• Professional networking
• Interviewing
• Writing and storytelling


3. Editorial and Content Creation Skills
• Writing and editing
• Content development


4. Time Management and Organization
• Project management
• Prioritization

As a technical and legal translator, I specialised in translating technical materials related to car repair equipment and lifting platforms, ensuring accuracy and technical precision for effective business operations.

I converted complex legal documents, including contracts and EU regulations, into clear and actionable translations to support international business agreements and compliance.

I also collaborated with other legal teams to ensure terminology consistency and context-specific accuracy, facilitating smooth business transactions and technical understanding.

• Advanced language proficiency
• Specialized technical and legal knowledge
• Project management
• Research skills
• Attention to detail
• Time management and organization
• Client communication and negotiation
• Problem solving and crisis management
• Technology and software proficiency
• Brand building
• Quality assurance